Automatic Gates & Entrance Systems FAQ – ZOD Entrance

ZOD Entrance is Lebanon’s premier entrance automation company specializing in smart access management. Specifically, we provide complete solutions including automatic gates, barriers, bollards, turnstiles, automatic doors, and access control systems. In addition, we serve residential, commercial, industrial, hospitality, healthcare, government, education, and banking sectors across Lebanon. With over 10,000 entrance systems installed and a 99.8% satisfaction rate, we deliver proven expertise in entrance automation.

We cover all Lebanese governorates including Beirut, Mount Lebanon, North, South, and Bekaa. Furthermore, we maintain rapid-response service teams for urgent needs. As a result, clients receive prompt installation and maintenance service regardless of location. Our main office is located at GSS Center, Dbayeh Highway, Beirut.

Yes, absolutely. We offer 24/7 emergency support for urgent issues such as gate malfunctions, barrier failures, or access control problems. Therefore, you can count on immediate assistance when emergencies arise. Our ZOD360™ system enables live technician tracking and real-time monitoring for faster response times.

ZOD Entrance brings nearly 50 years of experience in entrance automation and security solutions in Lebanon. With over 10,000 entrance systems installed, we have built a reputation as one of Lebanon’s most trusted providers.

We offer comprehensive automatic gate solutions including sliding gates, swinging gates, and basculant (overhead) gates. Moreover, each system features heavy-duty operators, smart access control integration, and weather-resistant construction. Additionally, we provide both residential and industrial models with solar-powered options and battery backup systems available.

Entrance barriers are fast-opening barrier arms designed for parking facilities, checkpoints, and traffic control. Specifically, we offer hydraulic barriers and mechanical barriers with vehicle detection systems and weather-resistant construction. Furthermore, they integrate seamlessly with access control systems and are ideal for high-traffic areas requiring quick vehicle processing.

We provide four types of security bollards. First, retractable oil-hydraulic automatic bollards for flexible access control. Second, semi-automatic bollards for moderate security needs. Third, removable bollards for temporary installations. Finally, fixed bollards for permanent perimeter protection. Moreover, we offer crash-rated options for high-security applications with custom design capabilities.

Yes, we install modern automatic door systems including sliding doors, swinging doors, revolving doors, and security booths. Additionally, these systems feature touchless entry solutions, energy-efficient operation, and smart building integration. Therefore, they’re perfect for commercial buildings, hospitals, hotels, and public facilities.

We provide complete access control solutions including tripod turnstiles, full-height turnstiles, and speed gates. Moreover, these systems integrate card readers, biometric scanners, visitor management systems, and real-time monitoring. Furthermore, they’re ideal for offices, gyms, stadiums, and facilities requiring controlled pedestrian access.

Road blockers are high-security barriers that rise from the ground to prevent unauthorized vehicle access. Specifically, they’re designed for maximum security applications such as embassies, military installations, banks, and critical infrastructure. Additionally, we offer crash-rated models that can stop vehicles at high speeds.

Yes, definitely. Request a free site assessment via WhatsApp at +961 3 543 888 or through our website contact form. Subsequently, our certified experts will evaluate your property and recommend the optimal entrance automation solutions.

Installation timelines vary based on system complexity and project scope. However, we provide detailed schedules during the design phase and work efficiently to minimize disruption.

Yes, entirely. We manage everything from initial consultation through final commissioning. Specifically, this includes site assessment, custom design, engineering, material procurement, certified installation, testing, and complete documentation. Consequently, clients experience seamless project delivery with expert installation guaranteed.

Yes, absolutely. Our entrance systems integrate with existing CCTV, alarm systems, intercom systems, and smart building management platforms. Therefore, you can upgrade without replacing your entire security infrastructure.

Yes, we do. We provide comprehensive custom design services to match your property’s aesthetics and security requirements.

ZOD360™ is our all-in-one operations system that provides live technician tracking, digital service reports with tasks archiving and backup, personal account manager, post-service feedback system, automated maintenance renewals, and insurance coverage. Moreover, with over 350,000 tasks serviced and a 5-star average rating, ZOD360™ keeps your entrance systems working and your team worry-free. Therefore, clients gain complete transparency and accountability in their entrance system management.

With ZOD360™, you can see exactly where our service team is in real-time. Moreover, you receive estimated arrival times, technician details, and service updates.

Yes, every client receives a dedicated account manager who provides personalized support, coordinates maintenance schedules, and ensures your complete satisfaction.

We provide comprehensive preventive maintenance contracts including regular inspections, adjustments, testing, part replacement, and complete service documentation. Therefore, your systems operate reliably year-round.

Skipping maintenance creates several risks like systems becoming unreliable and failing unexpectedly. Also, repair costs escalate significantly when preventive maintenance is neglected.

Our 24/7 emergency teams typically respond within 1-4 hours depending on your location in Lebanon. Additionally, we prioritize critical security breaches and safety hazards for immediate response.

We partner with international premium brands known for reliability and durability. Specifically, we select manufacturers with proven track records, comprehensive warranties, and readily available spare parts.

Yes, all our technicians are factory-trained and certified. Additionally, they undergo continuous training on new technologies and safety procedures.

We provide comprehensive warranty coverage on all installations. Moreover, warranty terms vary by product type and typically range from 1-3 years.

Yes, absolutely. All our entrance systems comply with international safety standards for automatic gate and door operation.

Costs vary significantly based on gate type, size, automation level, and additional features such as access control integration. Moreover, residential gates typically start at moderate pricing, while commercial and industrial systems require larger investments. However, we provide detailed quotes after free site assessments to ensure accurate pricing.

In general, whether it is for standard residential gates with simple requirements, or commercial systems with complex installations, we advise scheduling a free site assessment for the most reliable quote, and to ensure accurate design and pricing.

Yes, absolutely. We offer comprehensive training programs ensuring your team can effectively operate and manage entrance systems.

We stand behind our products and installations with comprehensive satisfaction guarantees. For specific details on returns, refunds, and warranty claims, please refer to our Refund and Return Policy on our website. Moreover, we work closely with clients to resolve any concerns promptly.

We follow strict privacy practices and never sell or share personal data. Additionally, see our Privacy Policy for complete details on data collection, use, and retention.